Terms And Conditions

Our products are non-returnable.

You can cancel your order within 24 hours of the order.  You will be able to cancel the order by yourself on the website.

**Virtus Trade reserves the right to cancel any order without pre-confirming the customer at any time.

After cancellation of the order money will be returned to the bank account/ credit/debit card/internet Banking where the payment was made from.

We will process your refund within 5 business days in case of cancellation of an order.

VIRTUS TRADE (INDIA), a Partnership Firm, having its office at 2^ndFloor, Office # 202, Vihav Ensign, Beside GERI Compound, Gotri Vasna Road, Vadodara 390021. India, represented by its Partners, hereinafter referred to as the “Firm” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns.) The creator of these Terms of Service ensures steady commitment to your privacy with regard to the protection of your invaluable information. This document contains information about the Website www.virtustrade.com(hereinafter collectively referred to as the “Platform”).

For the purpose of these Terms of Use (“Terms”), wherever the context so requires,

1. “We”, “Our”, and “Us” shall mean and refer to the Platform and/or the Firm, as the context so requires.
2. “User”, “User” shall mean and refer to natural and legal individuals who use the Website and who is competent to enter into binding contracts, as per Indian laws. User shall comprise individuals and representatives of Business organizations who access the Platform with an intent to seek information about the services of the firm.
3. “Services” refer to providing a Platform for Users to seek information with regard to services related to turnkey based Global Supply chain solutions.
4. “The term “Platform” refers to the Website which provides information about the firm and its services which include providing the turnkey based Global Supply chain solutions.

1. The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
2. The use of this Platform by the Users is solely governed by these Terms as well as the Privacy Policy, and any modifications or amendments made there to by the Firm, from time to time, at its sole discretion. If you continue to access and use this Platform, you are agreeing to comply with and be bound by the following Terms and Conditions of Use and Our Privacy Policy. The User expressly agrees and acknowledges that these Terms and Policy are co-terminus in nature and that expiry/termination of either one will lead to the termination of the other.
3. The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Firm, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Platform, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User and that the User’s act of visiting any part of the Platform constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
4. The Firm reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. If the User does not adhere to the changes, they must stop using the Services at once. Their continuous use of the Services will signify your acceptance of the changed terms.

The Firm shall act as a service provider who offers trading Solution on a turnkey basis. The Platform is a mode through which the Firm displays information about its services and organization.  The client can access the Platform, to view information regarding the services provided by the Firm which involves procurement of the goods, packaging, labeling and transportation to the client, who is an exporter in most cases.

The Platform is only for the purpose of providing information about the services of the Firm, the User can access the site to read the information. There is no provision for Registration on the site.

The User represents and warrants that they are competent and eligible to enter into legally binding agreements and of 18 years of age and that they have the requisite authority to bind themselves to these Terms in accordance with the Law.

The Content displayed on the Platform is created by the Firm and is subject to copyright and shall not be reused by any party (or a third party) without the prior written consent of the Firm who is the copyright owner.

1. These Terms shall continue to form a valid and binding contract between the Parties and shall continue to be in full force and effect until the User continues to access and use the Services and Platform
2. A User may terminate their use of the Services and the Platform at any time.
3. The Firm may terminate these Terms without notice and/or suspend or terminate a User’s access to the Platform at any time and for any reason, if any discrepancy or legal issue arises.
4. Such suspension or termination shall not limit our right to take any other action against you that the Firm considers appropriate.
5. It is also hereby declared that the Firm may discontinue the Services and Platforms without any prior notice.
6. The Firm and its members reserve the right, in its sole discretion, to unilaterally terminate the User’s access to the Platform, or any portion thereof, at any time, without notice or cause.
7. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same.

1. By using this Services and Platforms, and providing his/her identity and contact information to the Firm through the Platform, the User hereby agrees and consents to receive calls, e-mails or SMS from the Firm and/or any of its representatives at any time.
2. Users can report to the Firm any grievances or suggestions that they have through e-mail, if any discrepancy with regard to Service-related information is found, the Firm will take necessary action after an investigation.  The response with resolution (if any issues found) shall be dependent on the time is taken for investigation.

The User agrees and acknowledges that they are a restricted User of this Platform and that they:

1. Authorize the Platform to use, store or otherwise process certain personal information and all published Content, Offer redemption’s, reviews and ratings, experience stories for personalization of Services, marketing, and promotional purposes and for optimization of User-related options and Services.
2. Agree not to access (or attempt to access) the Platform and/or the materials or Services by any means other than through the interface provided by the Platform.
3. Expressly agrees to make good any losses suffered by the Firm or platform which result as a consequence of any act committed by the User including but not limited to acts of fraud, unauthorized impersonation, and falsification of information
4. Agrees that they are accessing the Platform at their own risk with their prudent judgment and the Firm or Platform shall not be responsible for any resultant losses suffered.
5. Agrees that the platform will be used by him solely for seeking information about the firm and its services.

Further:

1. The User hereby expressly authorizes the Firm/Platform to disclose any and all information relating to the User in the possession of the Firm /Platform to law enforcement or other government officials, as the Firm may in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. The User further understands that the Firm /Platform might be directed to disclose any information (including the identity of persons providing information or materials on the Platform) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.
2. By indicating User’s acceptance to purchase any service offered on the site, the user is obligated to complete such transactions after making payment. Users shall be prohibited from indicating their acceptance to purchase services where the transactions have remained incomplete.
3. The User agrees to use the services provided by the Firm, its affiliates, consultants and contracted companies, for lawful purposes only.

1. The Content on the Platform is without any promises or guarantees on the same by the Firm. The Firm bears no responsibility whatsoever for any consequences arising from the User choosing to avail the said Services after reading the information about it on the Platform. The Firm shall in no way be responsible for losses incurred due to reckless or incorrect use of the information provided on the platform.
2. The Content provided on the Platform is only for the purpose of reference and information, with an aim to create awareness about the services of the Firm.
3. All comments and feedbacks given by the readers or users of the platform portray the personal opinion of the Users, the Firm or Platform do not endorse the same in any manner.
4. Any advertisement available on e-mail or website with respect to the third-party website or the products and services is for information purposes only.

The User agrees to indemnify and hold harmless the Firm, its Partners, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses including but not limited to legal expenses arising out of or relating to any claims in the instance that the User has used the Services in violation of the rights of another party, in violation of any law, in violations of any provisions of the said Terms and Conditions, or any other claim related to your use of the Services, except where such use is authorized  by the Firm.

Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Platform’s trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports, and other distinctive brand features, save according to the provisions of these Terms.

Neither the Firm nor the Platform shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labor shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.

It is expressly agreed to by the Parties hereto that the formation, interpretation, and performance of these Terms and any disputes arising there from will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

• Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of all Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to any other Party, the dispute will be resolved by arbitration, as detailed herein below;
• Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Firm, and the award passed by such sole arbitrator will be valid and binding on all Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Vadodara.

The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India.

Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Firm by the User by emailing to [email protected]

1. Entire Agreement: These Terms, read with the Policy, form the complete and final contract between the User and the Firm with respect to the subject matter hereof and supersedes all other communications, representations, and agreements (whether oral, written or otherwise) relating thereto.
2. Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party’s right at a later time to enforce the same. No waiver by either Party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.
3. Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
4. Contact Us: If you have any questions about this Agreement, the practices of the Platform, or your experience with the Service, you can contact us at  [email protected]